Complex technology solutions frequently require coordination of multiple parties. One common issue that is expressed to us by clients we take on from other vendors is that when dealing with a problem they get referred to another vendor. No one likes to get the run around. i.t.NOW strives to own all the technology issues our clients bring to our attention. If we need to coordinate with the copier guy, or the internet provider we do so on our client’s behalf. We own the issue, and drive it to resolution. This saves your valuable time, and also drives down the resolution time for these types of issues.
We’re a customer service company that does IT
One of the key mantras that drives what we do here at i.t.NOW is that we’re a customer service company that happens to offer technology solutions. We recognize that our service is our key differentiator as well as our main deliverable to our clients. We live it, breath it, and train our employees on it. We strive to be a true partner and put ourselves in the clients shoes.