Blog

What to Look for In an IT Helpdesk Solution

There are a lot of things to consider when you look for a helpdesk solution.  Depth, response times, structure, escalation paths, service level agreements, first call resolution, and more.  Here are a few keys to selecting an awesome IT helpdesk solution that will help you make the right choice. Depth One thing that you should […]

How to Spot a Phishing Email and What to Do in Case of an Attack

Phishing is one of the oldest tricks in the scammer’s book and it’s growing in popularity each year. According to Phishing Statistics published by Tessian, 75% of organizations faced some sort of phishing attack last year. A Verizon report says that 96% of phishing attacks are conducted through email. With most companies rushing towards a […]

Utah’s Sandbox

Utah's Sandbox

In August, the Utah Supreme Court voted unanimously to create a provisional regulatory body.  The name of the new organization is the Office of Legal Services Innovation.  Their job is to oversee a 2-year experiment that gives law firms the freedom to rethink how they are delivering legal services.  The goal of Utah’s sandbox is […]

Kaizen and Network Security

Our founder Phil Robinson loves improving processes.  He talks frequently about Kaizen, which is a Japanese term meaning “change for the better” or “continuous improvement”.  The idea is that as an organization i.t.NOW is continually working to refine its processes to improve the value and experience we deliver to our clients. We also have a […]

Everything is NOT Fine

Everything is NOT Fine

This is something we hear a lot.  We get it.  When IT is running great nobody notices it.  When it’s a disaster is the number one priority.  What about that time in between?  Experience dictates that for most small businesses the network has very little maintenance done on it between disasters.  It’s in a state […]

Death by 1000 Papercuts

Death by 1000 Papercuts

Nobody likes getting a bill.  Even less 1000 bills.  We engage with customers all the time that work with our competition that do hourly IT support.  Every time they pick up the phone to talk about anything, the client gets a bill.  They call us because they are fed up.  Death by 1000 papercuts.  Luckily, […]

6 Stages of IT Support Grief

6 Stages of IT Support Grief

As you progress from startup, to small business, to medium sized business you’ll likely experience some growing pains. Frequently those are related to technology. We call them the 6 stages of IT support grief. None of them except for the last are good for your business.  We’ll share our observations and what you can do […]

5 Ways AI-Based Gadgets are Changing Businesses in 2021

Source: Pixabay.com We live in an age of disruption, thanks to artificial intelligence. Businesses are getting transformed. Our working habits are getting transformed. And even our lifestyles have massively changed since the dawn of AI. Today, AI is an important necessity in our homes—and sometimes even a household presence (Hi Alexa). If you thought you […]

IT Cost Saving Tips

IT Cost Saving Tips

Many businesses are looking for opportunities to save on costs going into 2021.  IT is one place that many businesses can save money with better management.  Here are IT Cost Saving Tips. IT Cost Saving Tips – Audit Systems A great place to start is to understand what you currently have in place and what […]