Let’s be real: keeping the computer hardware for your entire staff up to date is a pain. It’s expensive and usually time-consuming, and even when the hardware swaps go well, there’s always a little bit of lost productivity as users wait for the new device to be installed and then take the time to […]
19
May
May
As a busy business owner, you’ve got plenty on your plate. Keeping your business efficient and on-target is crucial, but let’s face it: you don’t have time to dive deep into the technical details of every new software tool that comes along. At i.t.NOW, we get it: you need your business’s IT operations to stay […]
12
May
May
Cybersecurity is serious business; an ever-present threat that executives are right to worry about. But understanding cybersecurity — and the steps your business should take to be more secure — is complex and technical (and let’s be honest, not very interesting for most people). Unfortunately, many of the resources out there that deal with cybersecurity […]
05
May
May
Finding the right IT fit for your business is tough. It always helps to ask the correct questions, so we have compiled 16 that will help you to successfully gauge the personality and capabilities of the MSPs you are considering. Take a look at each and incorporate the ones that will benefit your business the […]
28
Apr
Apr
New clients are almost always surprised when we create a custom onboarding and offboarding process for their organization. Our first thought is, “other providers aren’t doing this?” A checklist style process is ideal for employee onboarding and offboarding. This significantly reduces error as the technician goes through each step before completing the service ticket. If […]
21
Apr
Apr
The reporting that most IT service providers give you isn’t great. This week I sat with a potential client that was frustrated with their current IT provider because they asked for a hardware inventory. What they got back was a long list of computer names and IP addresses. It honestly looked like nonsense to the […]
14
Apr
Apr
There are a ton of cyber security frameworks out there. Depending on your line of business you may have become acquainted with NIST, HIPAA, PCI DDS, ISO/IEC, SOC, or others. There are a lot of commonalities amongst these frameworks with complexity being foremost. We want to break some of that complexity down. Starts with Questions […]
07
Apr
Apr
Business Owners and executives work hard to align spending with company objectives. They budget carefully to make the most out of every dollar. However, if you’re the owner or CFO of a small business and don’t have an IT background, how can you be confident in your IT budget allocation? Many owners ask themselves, “Am […]
31
Mar
Mar
Users of the 3CX voip phone system should be on high alert. A new 3CX security vulnerability has been discovered which can deliver malicious payloads. This attack is worse than most because it is a supply chain attack. That means that the bad actors have managed to get their malicious code incorporated into the legitimate […]