Category Archives: Managed Services

IT Support – A Complete Solution Part 4 (Conclusion) The last few weeks we’ve been discussing a lot of different important aspects of IT Support.  Frankly, there are probably a lot more things that we could talk about, but I’m a minimalist at heart.  Plus when you boil things down if folks would just tackle […]

IT Support – A Complete Solution Part 3 In the last two weeks we’ve discussed several important elements to a complete IT solution.  Help desk solutions, monitoring and alerting, strategic IT planning, and IT reporting have all been called out.  This week we’ll be turning our attention to patch management and backup solutions, and discussing […]

IT Support – A Complete Solution Part 2 This second post is part of a series that will address different facets of IT Support and the components that when put together will make up a complete solution.  If you missed our first post in the series, check it out here.  This week we’ll be talking […]

IT Support – A Complete Solution Part 1 There are a lot of facets to a complete solution for IT Support.  Help desk is what most folks think of, because when they call with an issue that’s who answers the phone.  However, not all help desks are created equal, and there are a lot more […]