i.t.NOW offers a robust enterprise class hosted helpdesk solution. This allows your organization to get ahead of IT problems, better manage response times, meet SLAs, and enjoy automated work flows. In addition the reporting interface allows you to dig into the data and find recurring problems, and potential areas of weakness. Once you know what the problems are you can usually address them easily. It also gives your technicians a single pane of glass overview of all current issues, and a central location for notes and time entries. Call us today to find out how our helpdesk solution could revolutionize the way you provide IT support.
Highlights of the service include:
IT solutions have to work where you do. That’s why our helpdesk solution allows you to work from anywhere you have an internet connection. Including a phone or tablet.
Our helpdesk solution allows you to create workflows so that tickets flow easily to appropriate resources in your organization based on your customized criteria.
Actionable data is important in IT. It empowers you to make leadership decisions with confidence, and continually be improving. Our custom reporting allows you to take a deep dive and gain big insights.
Meet those SLA
Respond quicker to user requests through greater visibility and prioritization. Track time spend and response times easily and simply.
Simplified single pane of glass management allows you to streamline the support process and get more done with less.
“Where the company has continued to grow and add headcount of nearly 50%, we’ve cut average incident tickets per month by more than 60%. We’ve also significantly increased the number of support issues that are fixed the same day.”