outsourceIn this fast paced world, there is no way to remain competitive without high powered computers and few things can be more frustrating than computers that aren’t functioning correctly. At IT Now, our Help Desk Support team can help make sure that your computers are always running like they should. Our technicians are both proficient and polite. So, they will get to the root of your issues in a fast and friendly manner– without the use of esoteric jargon.

For more complex issues, you can connect your desktop directly to one of our technicians to ensure that they see what you see and address the exact needs or your particular situation. At IT Now, we pride ourselves in being able to quickly identify the issues of our customers and address them in a manner that is both pleasant and efficient for everyone involved. We specialize in fixing computer issues so you can focus on the important issues in your business.

We’ve all had to call customer service at some point, for one product or another. Unfortunately, sometimes the “help” can be just as frustrating as the initial problem. Everyone who works in a particular field becomes an expert in that endeavor over time, which is a good thing. However, this can become a problem when we forget how to speak with those who don’t work with us in our field everyday. At IT Now, we are computer experts, but we haven’t forgotten how to speak basic and polite English.

Einstein once said: “You never truly understand something until you can explain it to your grandmother.” This is a philosophy that we take to heart when helping our customers solve their technical problems.

Sometimes words just aren’t enough. Fortunately, our Help Desk Support team is equipped for remote desktop viewing sessions. This allows us to quickly identify your issues, by looking at your screen, through your eyes. Once we can see what’s going on, we are able to give you a custom tailored walk through for how to address the issue. That way, if the problem comes up again in the future, your company will have the tools necessary to take care of the issue, or quickly identify it so we can help you that much faster.

Our business is keeping your computers running in top condition, so you can keep your business running at peak performance. When you are happy, we are happy because we know that we’ve done our job in an efficient and effective manner. Our IT Now Help Desk Support team takes great pride in your satisfaction. Browse our website, send us an email, or give us a call to find out what services we can offer you. We want to keep your business purring like a well oiled. . . computer!