Tag Archives: Managed IT Services

Proactive vs Reactive IT

Proactive vs Reactive IT A potential client reached out to me because they had recently been hit with ransomware for the 3rd time in 2 years.  Each time they had been able to recover their data.  However, each time they suffered significant annoyance, downtime, and lost productivity.  They needed to better understand proactive vs reactive […]

Why i.t.NOW Doesn’t Provide Hourly Support

Hourly Support - Why We Don't Do It

Why i.t.NOW Doesn’t Provide Hourly Support Why doesn’t i.t.NOW provide hourly support?  It’s a perfectly fair question to ask. Wouldn’t hourly be the way to go?  You only pay for what you use, nothing else…right? It seems like a great idea but there are some major pitfalls to hourly support we’ve learned through the years.  […]

Hourly Support: Why we don’t do it

Hourly Support - Why We Don't Do It

Hourly Support: Why we don’t do it. I lost some business recently.  A potential client that I’ve been talking to for months called me up.  He needed help with some basic support issues.  The request was one that we do all the time for our clients on a monthly support agreement with us.  The problem […]

6 Technology tools that rock! | IT Service | Managed Services

7 Technology Tools

7 Technology tools that rock! There are a lot of great technology tools on the market to help improve productivity and efficiency.  Here are a handful that I’d recommend you check out and see if they could benefit your business. Skype – Not everybody knows it, but Microsoft bought Skype a little while ago, and […]