A key element for medical practices is their electronic medical records solutions. They store vital, confidential patient information and must be maintained and protected at all times. Dr. Blauer was pleased that i.t.NOW took the lead on the project, among others.
“i.t.NOW is aligned with our long-term business goals, including our EMR system,” he said. “They’ve interfaced with the vendor, the implementation, setup… They have expertise so we don’t have to worry about it.”
“They are kind of like our I.T. person minus an I.T. person salary,” Richards said. “They set up new people, make sure our system is secure and just keep things running. Basically they do whatever I ask them to do.”
Richards and Dr. Blauer no longer have to worry about whether or not a problem is solved. Most issues i.t.NOW handles remotely, and emergencies are handled on-site. Long term and short term plans are mapped out as a collaborative effort between i.t.NOW and Reproductive Care, including the EMR, ongoing security needs, VPN, data backup plans and hardware.
“They are setting us up with the equipment we need and checking it out ahead of time,” Richards said. “They give us options and prices and suggestions. We really can’t ask for much more.”
That’s the kind of personal touch that is lacking in technology outsourcers. Most are content to just manage technology and occasionally solve an issue. i.t.NOW succeeds by making a personal investment into their clients, customizing solutions directly to business needs now and in the future.
“We have mutual goals,” Dr. Blauer said. “We want minimal downtime, they want minimal downtime.”
In other words, i.t.NOW succeeds by being able to show a return on every cent spent with them. Instead of waiting for their technology to catch up with them, Reproductive Care simply maximizes their patient care without ever being concerned that they won’t be backed up by their infrastructure.
“I think they’re a great value,” Richards said. “They do a great job. If they didn’t, they wouldn’t be here.”
The result for Reproductive Care after signing with i.t.NOW? Problem solved.