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The Chip Shortage – What It Means for Your Business

The Chip Shortage

There is a global shortage of computer chips right now.  It has been caused by a near perfect storm of circumstances for chip manufacturers worldwide.  Since those chips are in almost everything nowadays, from cell phones, to tablets, to laptops, and even appliances, it means you may have some significant delays on getting tech.  You […]

What to Look for In an IT Helpdesk Solution

There are a lot of things to consider when you look for a helpdesk solution.  Depth, response times, structure, escalation paths, service level agreements, first call resolution, and more.  Here are a few keys to selecting an awesome IT helpdesk solution that will help you make the right choice. Depth One thing that you should […]

How to Spot a Phishing Email and What to Do in Case of an Attack

Phishing is one of the oldest tricks in the scammer’s book and it’s growing in popularity each year. According to Phishing Statistics published by Tessian, 75% of organizations faced some sort of phishing attack last year. A Verizon report says that 96% of phishing attacks are conducted through email. With most companies rushing towards a […]

Kaizen and Network Security

Our founder Phil Robinson loves improving processes.  He talks frequently about Kaizen, which is a Japanese term meaning “change for the better” or “continuous improvement”.  The idea is that as an organization i.t.NOW is continually working to refine its processes to improve the value and experience we deliver to our clients. We also have a […]