Let’s be real: keeping the computer hardware for your entire staff up to date is a pain. It’s expensive and usually time-consuming, and even when the hardware swaps go well, there’s always a little bit of lost productivity as users wait for the new device to be installed and then take the time to […]
Tag Archives: Managed IT Services
05
May
May
Finding the right IT fit for your business is tough. It always helps to ask the correct questions, so we have compiled 16 that will help you to successfully gauge the personality and capabilities of the MSPs you are considering. Take a look at each and incorporate the ones that will benefit your business the […]
17
Feb
Feb
Digital inclination has brought about a new wave of cybercrime, with cyberattacks increasing at an unprecedented rate. Statistics from Abnormal revealed that phishing had a growth rate of 48% from previous years as of June 2022. Unfortunately, small and medium businesses (SMBs) are a common target for cybercriminals, accounting for 43% of cyberattacks in 2019 […]
Helpdesk Support, IT Solutions, IT Support, Managed Services
What to Look for In an IT Helpdesk Solution
09
Apr
Apr
There are a lot of things to consider when you look for a helpdesk solution. Depth, response times, structure, escalation paths, service level agreements, first call resolution, and more. Here are a few keys to selecting an awesome IT helpdesk solution that will help you make the right choice. Depth One thing that you should […]
26
Feb
Feb
Nobody likes getting a bill. Even less 1000 bills. We engage with customers all the time that work with our competition that do hourly IT support. Every time they pick up the phone to talk about anything, the client gets a bill. They call us because they are fed up. Death by 1000 papercuts. Luckily, […]
12
Feb
Feb
Many businesses are looking for opportunities to save on costs going into 2021. IT is one place that many businesses can save money with better management. Here are IT Cost Saving Tips. IT Cost Saving Tips – Audit Systems A great place to start is to understand what you currently have in place and what […]
03
Sep
Sep
Proactive vs Reactive IT A potential client reached out to me because they had recently been hit with ransomware for the 3rd time in 2 years. Each time they had been able to recover their data. However, each time they suffered significant annoyance, downtime, and lost productivity. They needed to better understand proactive vs reactive […]
07
Feb
Feb
Why i.t.NOW Doesn’t Provide Hourly Support Why doesn’t i.t.NOW provide hourly support? It’s a perfectly fair question to ask. Wouldn’t hourly be the way to go? You only pay for what you use, nothing else…right? It seems like a great idea but there are some major pitfalls to hourly support we’ve learned through the years. […]
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