Tag Archives: Managed IT Services

What to Look for In an IT Helpdesk Solution

There are a lot of things to consider when you look for a helpdesk solution.  Depth, response times, structure, escalation paths, service level agreements, first call resolution, and more.  Here are a few keys to selecting an awesome IT helpdesk solution that will help you make the right choice. Depth One thing that you should […]

Death by 1000 Papercuts

Death by 1000 Papercuts

Nobody likes getting a bill.  Even less 1000 bills.  We engage with customers all the time that work with our competition that do hourly IT support.  Every time they pick up the phone to talk about anything, the client gets a bill.  They call us because they are fed up.  Death by 1000 papercuts.  Luckily, […]

IT Cost Saving Tips

IT Cost Saving Tips

Many businesses are looking for opportunities to save on costs going into 2021.  IT is one place that many businesses can save money with better management.  Here are IT Cost Saving Tips. IT Cost Saving Tips – Audit Systems A great place to start is to understand what you currently have in place and what […]

Proactive vs Reactive IT

Proactive vs Reactive IT A potential client reached out to me because they had recently been hit with ransomware for the 3rd time in 2 years.  Each time they had been able to recover their data.  However, each time they suffered significant annoyance, downtime, and lost productivity.  They needed to better understand proactive vs reactive […]

Service Level Agreement

Service Level Agreements One of the things that has come up recently in conversation with potential clients is service level agreements or SLAs.  Not everyone is familiar with that term, so I’ll give you a quick definition from Wikipedia. SLA Definition A service-level agreement (SLA) is a commitment between a service provider and a client. […]

One IT Guy Isn’t Enough

One IT Guy Isn’t Enough Redundancy is the name of the game in IT.  We make sure that servers have redundant drives, redundant power supplies, and that there is a failover plan in place.  We also frequently have redundant firewalls and internet connections.  Redundancy breeds reliability.  That’s why I’m baffled when a potential client says […]

Why i.t.NOW Doesn’t Provide Hourly Support

Hourly Support - Why We Don't Do It

Why i.t.NOW Doesn’t Provide Hourly Support Why doesn’t i.t.NOW provide hourly support?  It’s a perfectly fair question to ask. Wouldn’t hourly be the way to go?  You only pay for what you use, nothing else…right? It seems like a great idea but there are some major pitfalls to hourly support we’ve learned through the years.  […]

Hourly Support: Why we don’t do it

Hourly Support - Why We Don't Do It

Hourly Support: Why we don’t do it. I lost some business recently.  A potential client that I’ve been talking to for months called me up.  He needed help with some basic support issues.  The request was one that we do all the time for our clients on a monthly support agreement with us.  The problem […]

Hidden Costs of In-House IT Staff

Hidden Costs of In-House IT Staff

Hidden Costs of In-House IT Staff Small and medium business owners are always looking for areas where they can save a few bucks.  Many business owners and C levels look at the expense of in-house IT staff as a cost center and simply live with it.  What they don’t realize is that there are many […]

6 Technology tools that rock! | IT Service | Managed Services

7 Technology Tools

7 Technology tools that rock! There are a lot of great technology tools on the market to help improve productivity and efficiency.  Here are a handful that I’d recommend you check out and see if they could benefit your business. Skype – Not everybody knows it, but Microsoft bought Skype a little while ago, and […]