IT issues can be a pain, causing lost productivity and annoyance. They become even more frustrating when the SAME issue happens repeatedly. If your current IT provider leaves you dealing with recurring issues, i.t.NOW can help with permanent fixes. Top Ongoing IT Problems Companies Deal With: Identifying Recurring IT Issues Sometimes, the same problem occurs […]
Tag Archives: IT Support
In today’s fast-paced business landscape, downtime can wreak havoc on companies, leading to substantial financial losses and tarnished reputations. Business owners must recognize the profound impact of IT downtime on their operations and implement proactive measures to mitigate its effects. This article delves into the alarming statistics surrounding downtime and offers insights into its causes, […]
Gartner defines IT services like this: “IT services refers to the application of business and technical expertise to enable organizations in the creation, management, and optimization of or access to information and business processes.” Essentially, it’s the labor and expertise that makes technology run. For most SMBs it doesn’t make sense financially to hire full […]
New clients are almost always surprised when we create a custom onboarding and offboarding process for their organization. Our first thought is, “other providers aren’t doing this?” A checklist style process is ideal for employee onboarding and offboarding. This significantly reduces error as the technician goes through each step before completing the service ticket. If […]
Recent conversations with potential clients about their current IT providers have once again highlighted some of the common red flags we see in our industry. If you’re struggling with any of these items, it might be an indication that there are serious organizational issues with your current IT provider that aren’t easily resolved. If you […]
Co-managed IT support has been gaining popularity with business owners and executives because it offers flexible, simple solutions to complex IT problems. It also allows them to maximize the efficiency of their IT team and save on labor costs. In this guide, we’ll take a deeper dive into what co-managed IT support is, potential use […]
Technology is critical to almost every business today. Many small and medium businesses turn to an outsourced IT provider to help manage that technology. Not all IT providers are created equal. Here are our tips on how to tell when your IT provider is failing. Ask Your Employees Start by doing an informal survey with […]
This is something we hear a lot. We get it. When IT is running great nobody notices it. When it’s a disaster is the number one priority. What about that time in between? Experience dictates that for most small businesses the network has very little maintenance done on it between disasters. It’s in a state […]
As you progress from startup, to small business, to medium sized business you’ll likely experience some growing pains. Frequently those are related to technology. We call them the 6 stages of IT support grief. None of them except for the last are good for your business. We’ll share our observations and what you can do […]