Category Archives: Helpdesk Support

How to Tell When Your IT Provider is Failing

How to tell when your IT Provider is Failing

Technology is critical to almost every business today.  Many small and medium businesses turn to an outsourced IT provider to help manage that technology.  Not all IT providers are created equal.  Here are our tips on how to tell when your IT provider is failing. Ask Your Employees Start by doing an informal survey with […]

What to Look for In an IT Helpdesk Solution

There are a lot of things to consider when you look for a helpdesk solution.  Depth, response times, structure, escalation paths, service level agreements, first call resolution, and more.  Here are a few keys to selecting an awesome IT helpdesk solution that will help you make the right choice. Depth One thing that you should […]

Business Case for Outsourcing IT Services

Business Case for Outsourcing IT Services

“TechAisle reports that as of 2015, at least 40% of small businesses in the US will have had made the switch to an external IT management service.” There are a lot of reasons why a company might want to outsource IT support.  We hope that this article can serve as a template for those looking […]

Service Level Agreement

Service Level Agreements One of the things that has come up recently in conversation with potential clients is service level agreements or SLAs.  Not everyone is familiar with that term, so I’ll give you a quick definition from Wikipedia. SLA Definition A service-level agreement (SLA) is a commitment between a service provider and a client. […]

Network Security Solutions for the Insurance Industry

 Network Security Solutions for the Insurance Industry The news is bad.  There are stories almost daily about how major businesses and agencies are having data stolen, or are involved in major breeches.  Most independent insurance agencies are left asking what network security solutions for the insurance industry they should put in place to secure […]