IT Support – A Complete Solution Part 4 (Conclusion) The last few weeks we’ve been discussing a lot of different important aspects of IT Support. Frankly, there are probably a lot more things that we could talk about, but I’m a minimalist at heart. Plus when you boil things down if folks would just tackle […]
Tag Archives: IT Support
15
Mar
Mar
IT Support – A Complete Solution Part 3 In the last two weeks we’ve discussed several important elements to a complete IT solution. Help desk solutions, monitoring and alerting, strategic IT planning, and IT reporting have all been called out. This week we’ll be turning our attention to patch management and backup solutions, and discussing […]
08
Mar
Mar
IT Support – A Complete Solution Part 2 This second post is part of a series that will address different facets of IT Support and the components that when put together will make up a complete solution. If you missed our first post in the series, check it out here. This week we’ll be talking […]
01
Mar
Mar
IT Support – A Complete Solution Part 1 There are a lot of facets to a complete solution for IT Support. Help desk is what most folks think of, because when they call with an issue that’s who answers the phone. However, not all help desks are created equal, and there are a lot more […]
05
Jun
Jun
Selecting a Managed Service Provider There is a lot to think about when selecting a Managed Service Provider for your business, and a lot of IT providers out there hawking wares of various kinds. However, not all Managed Service Providers are created equal. Some companies that tout managed services don’t actually even qualify for the […]
27
Apr
Apr
“Lost time is never found again.” Ben Franklin said that. The guy definitely had a way with words. This is a business technology blog, and I don’t want to get philosophical on you guys. I promise I’ll bring things around to my point, but stay with me for a minute. I want you to stop […]
22
Oct
Oct
IT support allows your business to handle customer questions and complaints in a timely manner. Not only can customers call you with their issues, but they can email, Tweet, post or fill online forms out on your website. Whatever way they use to get ahold of you, the faster you respond, the better for both your […]