Gartner defines IT services like this: “IT services refers to the application of business and technical expertise to enable organizations in the creation, management, and optimization of or access to information and business processes.” Essentially, it’s the labor and expertise that makes technology run. For most SMBs, it doesn’t make sense financially to hire full-time […]
Category Archives: IT Solutions
06
Aug
Aug
There are a lot of tasks in IT that need to be completed by a human. There area lot that don’t need to be completed by a human. The trick to efficient IT service delivery is to automate everything that doesn’t specifically need to be done by a human. We’ve made some progress on new […]
18
Jun
Jun
One size fits all solutions for IT really aren’t a thing. Every business is different, and so are their needs for support, security, and ongoing maintenance. The best solutions providers will ask a lot of questions and really seek to understand your business and your needs. They seek to provide bespoke IT Solutions. A Consultative […]
04
Jun
Jun
We did a site visit to a potential new client today to do a survey of their network and look at what we will be supporting. Frankly, it was a hot mess. The complexity that existed was SUPER high for a business with around 25 employees. There was a TON of legacy systems that were […]
Helpdesk Support, IT Solutions, IT Support, Managed Services
What to Look for In an IT Helpdesk Solution
09
Apr
Apr
There are a lot of things to consider when you look for a helpdesk solution. Depth, response times, structure, escalation paths, service level agreements, first call resolution, and more. Here are a few keys to selecting an awesome IT helpdesk solution that will help you make the right choice. Depth One thing that you should […]
05
Mar
Mar
This is something we hear a lot. We get it. When IT is running great nobody notices it. When it’s a disaster is the number one priority. What about that time in between? Experience dictates that for most small businesses the network has very little maintenance done on it between disasters. It’s in a state […]
26
Feb
Feb
Nobody likes getting a bill. Even less 1000 bills. We engage with customers all the time that work with our competition that do hourly IT support. Every time they pick up the phone to talk about anything, the client gets a bill. They call us because they are fed up. Death by 1000 papercuts. Luckily, […]
05
Feb
Feb
COVID-19 has changed the way the world works. Working from home is commonplace and it looks like that’s here to stay. Being forced to make the change to work from home has helped businesses realize that many jobs can be done from home just as effectively. Businesses can potentially even recognize some savings by allowing […]
Helpdesk Support, IT Solutions, IT Support, Managed Services
Business Case for Outsourcing IT Services
29
Jan
Jan
“TechAisle reports that as of 2015, at least 40% of small businesses in the US will have had made the switch to an external IT management service.” There are a lot of reasons why a company might want to outsource IT support. We hope that this article can serve as a template for those looking […]
15
Sep
Sep
Outsourcing – How and Why Outsourcing is pretty straight forward, you hire an outside company to handle certain business activities for you. But why would you ever do this? When does it makes sense? And how do you successfully do it? Many small and medium sized businesses use this strategy because it allows them to […]
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