Category Archives: IT Support
Jun
7 Deadly Sins of Managed IT Services Over the years I’ve spent working in Managed Services I’ve noticed that there are certain mistakes you just can’t make if you want to keep your clients. I call them the 7 deadly sins of managed services. I’ve found if you can avoid these items and offer excellent […]
Mar
IT Support – A Complete Solution Part 4 (Conclusion) The last few weeks we’ve been discussing a lot of different important aspects of IT Support. Frankly, there are probably a lot more things that we could talk about, but I’m a minimalist at heart. Plus when you boil things down if folks would just tackle […]
Mar
IT Support – A Complete Solution Part 3 In the last two weeks we’ve discussed several important elements to a complete IT solution. Help desk solutions, monitoring and alerting, strategic IT planning, and IT reporting have all been called out. This week we’ll be turning our attention to patch management and backup solutions, and discussing […]
Mar
IT Support – A Complete Solution Part 2 This second post is part of a series that will address different facets of IT Support and the components that when put together will make up a complete solution. If you missed our first post in the series, check it out here. This week we’ll be talking […]
Mar
IT Support – A Complete Solution Part 1 There are a lot of facets to a complete solution for IT Support. Help desk is what most folks think of, because when they call with an issue that’s who answers the phone. However, not all help desks are created equal, and there are a lot more […]
Jun
Selecting a Managed Service Provider There is a lot to think about when selecting a Managed Service Provider for your business, and a lot of IT providers out there hawking wares of various kinds. However, not all Managed Service Providers are created equal. Some companies that tout managed services don’t actually even qualify for the […]
Dec
3 Things You Should Ask Your IT Provider Right Now! It’s time for a reality check. I would like to say that all IT providers are ethical and hardworking, but unfortunately, that’s just not the case. The problem is that most folks don’t know enough about IT to call their bluff. It can be like […]
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