To succeed in solving complex problems, you must learn active listening. The entire objective when sitting with a client is to seek to understand. Not only understand the problems they’re facing, but WHY they are a problem. What are their motivations for wanting a solution? Listen more and speak less. Ask for clarification and questions […]
27
Jan
Jan
In a discovery meeting with a potential client this week we discussed a long list of challenges they have with their current IT provider. Really long. They have been with them for over 7 years. Then he raised an interesting objection. He said, “I just don’t want to leave one set of problems for another […]
In the past, businesses either had an internal IT person/team or they worked with an outsourced IT company that provided Break/Fix or Managed IT Services. As the model has developed, businesses are finding it advantageous to have a combination of in-house and outsourced IT. For instance, they may not have the budget or need for […]
12
Jan
Jan
Co-managed IT support has been gaining popularity with business owners and executives because it offers flexible, simple solutions to complex IT problems. It also allows them to maximize the efficiency of their IT team and save on labor costs. In this guide, we’ll take a deeper dive into what co-managed IT support is, potential use […]
There is a shift happening in the marketplace where businesses are increasingly choosing to outsource specific roles to Managed Service Providers. There is a realization that it is not effective for larger entities to outsource all IT roles. After 100+ endpoints, it’s important to have an internal IT manager or team. However, the IT budget […]
02
Dec
Dec
i.t.NOW works hard to protect our clients’ networks from security threats and ensure their safety and operability. In those efforts we frequently see what growing threats there are in the wild. Two that we particularly wanted to make our clients aware of are Business Email Compromise (BEC) attacks, and Ransomware. Neither one of these attacks […]
25
Nov
Nov
Multifactor Authentication has become a part of our modern world. Its an essential part of a network security plan. However, hackers are using evolving attacks to defeat MFA. Let’s look at some of those attacks and see what can be done to protect against them. What is Multifactor Authentication? “Deploying MFA means you require more […]
Managed Services, Network Security
The HOW and WHY of Cybersecurity Endpoint Attacks: Why do they happen?
18
Nov
Nov
They how and why of cybersecurity are numerous and varied. Here we’ll discuss endpoint attacks specifically, and some of the more common attack vectors. We’ll also touch on a few primary ways to prevent these breaches, and why business owners should care. How are they getting in? Here are several common attack types User Initiated […]
11
Nov
Nov
In a recent conversation with a business owner, they disclosed that they were going through a BEC (Business Email Compromise) attack on their network. There are a lot of email threats out there, but this attack was worse than most. The attackers gained access to their email, monitored activity to see who they corresponded with […]
04
Nov
Nov
Most organizations make cybersecurity overly complicated because “you should do it either way.” This is not a valid argument. Business owners have tons of “have to” being thrown at them every day. It’s extremely difficult to cut through the fluff and identify what is critical and what is just nice to have. We take the […]