New clients are almost always surprised when we create a custom onboarding and offboarding process for their organization. Our first thought is, “other providers aren’t doing this?” A checklist style process is ideal for employee onboarding and offboarding. This significantly reduces error as the technician goes through each step before completing the service ticket. If […]
21
Apr
Apr
The reporting that most IT service providers give you isn’t great. This week I sat with a potential client that was frustrated with their current IT provider because they asked for a hardware inventory. What they got back was a long list of computer names and IP addresses. It honestly looked like nonsense to the […]
14
Apr
Apr
There are a ton of cyber security frameworks out there. Depending on your line of business you may have become acquainted with NIST, HIPAA, PCI DDS, ISO/IEC, SOC, or others. There are a lot of commonalities amongst these frameworks with complexity being foremost. We want to break some of that complexity down. Starts with Questions […]
07
Apr
Apr
Business Owners and executives work hard to align spending with company objectives. They budget carefully to make the most out of every dollar. However, if you’re the owner or CFO of a small business and don’t have an IT background, how can you be confident in your IT budget allocation? Many owners ask themselves, “Am […]
31
Mar
Mar
Users of the 3CX voip phone system should be on high alert. A new 3CX security vulnerability has been discovered which can deliver malicious payloads. This attack is worse than most because it is a supply chain attack. That means that the bad actors have managed to get their malicious code incorporated into the legitimate […]
24
Mar
Mar
With the recent congressional hearing on TikTok security and data privacy rules, we thought we might take a slight deviation from our typical coverage to discuss a topic that is on a lot of lips. Along with some comical moments that highlighted almost complete ignorance from several members of congress on how the internet works, […]
17
Mar
Mar
Recent conversations with potential clients about their current IT providers have once again highlighted some of the common red flags we see in our industry. If you’re struggling with any of these items, it might be an indication that there are serious organizational issues with your current IT provider that aren’t easily resolved. If you […]
10
Mar
Mar
Recently we’ve been having a lot of conversations with companies that operate on the strategy of growth by acquisition. They span various industries. Property management, skilled nursing, assisted living, and most recently volleyball clubs. Regardless of the business vertical they are all buying new properties/facilities/clubs to fuel their growth. With that comes some potentially unique […]
24
Feb
Feb
There are a lot of business reasons why you may want to send encrypted email. It could be sensitive financial data, or personal information about employees. Maybe you work in healthcare and need to send personal health information that is protected by HIPAA. There could be several other reasons. There’s also not only one way […]