There seems to be a fair bit of confusion from business owners around the term IT Consulting. They may be justified, because a lot of folks that work in the space do different things, and they all call their jobs IT Consulting. I wanted to shed some light on what it is and some of […]
16
Apr
Apr
There is a global shortage of computer chips right now. It has been caused by a near perfect storm of circumstances for chip manufacturers worldwide. Since those chips are in almost everything nowadays, from cell phones, to tablets, to laptops, and even appliances, it means you may have some significant delays on getting tech. You […]
Helpdesk Support, IT Solutions, IT Support, Managed Services
What to Look for In an IT Helpdesk Solution
09
Apr
Apr
There are a lot of things to consider when you look for a helpdesk solution. Depth, response times, structure, escalation paths, service level agreements, first call resolution, and more. Here are a few keys to selecting an awesome IT helpdesk solution that will help you make the right choice. Depth One thing that you should […]
02
Apr
Apr
There are a lot of things to consider when looking at your next hard drive. Most of them revolve around what you’re going to be using it for. Here is a quick guide to help with your next hard drive purchase. SSD vs HDD Solid state hard drives have been on the market for years […]
Managed Services, Network Security Services
How to Spot a Phishing Email and What to Do in Case of an Attack
26
Mar
Mar
Phishing is one of the oldest tricks in the scammer’s book and it’s growing in popularity each year. According to Phishing Statistics published by Tessian, 75% of organizations faced some sort of phishing attack last year. A Verizon report says that 96% of phishing attacks are conducted through email. With most companies rushing towards a […]
19
Mar
Mar
In August, the Utah Supreme Court voted unanimously to create a provisional regulatory body. The name of the new organization is the Office of Legal Services Innovation. Their job is to oversee a 2-year experiment that gives law firms the freedom to rethink how they are delivering legal services. The goal of Utah’s sandbox is […]
12
Mar
Mar
Our founder Phil Robinson loves improving processes. He talks frequently about Kaizen, which is a Japanese term meaning “change for the better” or “continuous improvement”. The idea is that as an organization i.t.NOW is continually working to refine its processes to improve the value and experience we deliver to our clients. We also have a […]
05
Mar
Mar
This is something we hear a lot. We get it. When IT is running great nobody notices it. When it’s a disaster is the number one priority. What about that time in between? Experience dictates that for most small businesses the network has very little maintenance done on it between disasters. It’s in a state […]
26
Feb
Feb
Nobody likes getting a bill. Even less 1000 bills. We engage with customers all the time that work with our competition that do hourly IT support. Every time they pick up the phone to talk about anything, the client gets a bill. They call us because they are fed up. Death by 1000 papercuts. Luckily, […]
19
Feb
Feb
As you progress from startup, to small business, to medium sized business you’ll likely experience some growing pains. Frequently those are related to technology. We call them the 6 stages of IT support grief. None of them except for the last are good for your business. We’ll share our observations and what you can do […]