Why i.t.NOW Doesn’t Provide Hourly Support Why doesn’t i.t.NOW provide hourly support? It’s a perfectly fair question to ask. Wouldn’t hourly be the way to go? You only pay for what you use, nothing else…right? It seems like a great idea but there are some major pitfalls to hourly support we’ve learned through the years. […]
Category Archives: Managed Services
04
Oct
Oct
Hourly Support: Why we don’t do it. I lost some business recently. A potential client that I’ve been talking to for months called me up. He needed help with some basic support issues. The request was one that we do all the time for our clients on a monthly support agreement with us. The problem […]
