Category Archives: Managed Services

Breaking the Cycle: Recurring IT Issues and Their Damaging Effects Your Business

IT issues can be a pain, causing lost productivity and annoyance. They become even more frustrating when the SAME issue happens repeatedly. If your current IT provider leaves you dealing with recurring issues, i.t.NOW can help with permanent fixes. Top Ongoing IT Problems Companies Deal With: Identifying Recurring IT Issues Sometimes, the same problem occurs […]

Moving to SharePoint: A User-Friendly Guide

Can your company move away from an on-premise server to a SharePoint environment? On-premise servers had their advantages in the past, but for most small businesses, everything and more can be done in a Microsoft 365 SharePoint environment. This guide will help you identify whether you are ready to take the leap. Applications: Computers: Internet […]

The Hidden Costs of Downtime: Protecting Your Business from IT Disasters

In today’s fast-paced business landscape, downtime can wreak havoc on companies, leading to substantial financial losses and tarnished reputations. Business owners must recognize the profound impact of IT downtime on their operations and implement proactive measures to mitigate its effects. This article delves into the alarming statistics surrounding downtime and offers insights into its causes, […]

How Slow IT Support Response Times Can Affect Your Business

The Costs of Slow IT Support When IT problems affect your business operations, a quick response is crucial. Every minute of system unavailability translates to lost productivity and missed opportunities. Employees are unable to work efficiently, projects get delayed, and customer service suffers, leading to potential customer dissatisfaction and loss of business. According to studies, […]

IT Strategy Review

IT Strategy Review

i.t.NOW routinely consults with small businesses on their technology solutions.  This week we did a deeper dive with a local company to look at all things IT.  The results illustrate how regular IT strategy reviews can impact your overall IT experience, and the budget. Background This business had been working with a competitor of ours […]

What are IT Services? 12 Demonstrated Ways IT Support Can Benefit Your Business

IT Services - A Complete Guide

Gartner defines IT services like this:  “IT services refers to the application of business and technical expertise to enable organizations in the creation, management, and optimization of or access to information and business processes.” Essentially, it’s the labor and expertise that makes technology run. For most SMBs, it doesn’t make sense financially to hire full-time […]

16 Questions you need to ask when evaluating a new IT Provider

Finding the right IT fit for your business is tough. It always helps to ask the correct questions, so we have compiled 16 that will help you to successfully gauge the personality and capabilities of the MSPs you are considering. Take a look at each and incorporate the ones that will benefit your business the […]

What reports should you expect out of your IT Provider

Reports

The reporting that most IT service providers give you isn’t great. This week I sat with a potential client that was frustrated with their current IT provider because they asked for a hardware inventory. What they got back was a long list of computer names and IP addresses. It honestly looked like nonsense to the […]

IT Strategy for Growth by Acquisition

Recently we’ve been having a lot of conversations with companies that operate on the strategy of growth by acquisition.  They span various industries.  Property management, skilled nursing, assisted living, and most recently volleyball clubs.  Regardless of the business vertical they are all buying new properties/facilities/clubs to fuel their growth.  With that comes some potentially unique […]