Whether you’re a medical practice, a dentist, or a mental health care provider, compliance with HIPAA (Health Insurance Portability and Accountability Act) data security guidelines is likely a requirement that you need to take seriously. Leaked PHI (Personal Health Information) through a security breach or mismanagement of records can cause serious sanctions and hefty fines. […]
Category Archives: Managed Services
14
May
May
Microsoft reports that “81% of data breaches are the result of weak, default, or stolen passwords.” They’re recommending that we get rid of them. There is a strong argument to do so, and some slick alternative authentication methods available and in the works. Why Should We Get Rid Of Them? There are a lot of […]
30
Apr
Apr
Through 2020 and the pandemic there has been 4 times as many cases of cybercrime reported to the FBI. Losses from cybercrime are also at an all-time high, surpassing $1 Trillion dollars. Remote work and evolving threat surfaces were some leading areas of concern as IT departments try to make security solutions to the new […]
23
Apr
Apr
There seems to be a fair bit of confusion from business owners around the term IT Consulting. They may be justified, because a lot of folks that work in the space do different things, and they all call their jobs IT Consulting. I wanted to shed some light on what it is and some of […]
Helpdesk Support, IT Solutions, IT Support, Managed Services
What to Look for In an IT Helpdesk Solution
09
Apr
Apr
There are a lot of things to consider when you look for a helpdesk solution. Depth, response times, structure, escalation paths, service level agreements, first call resolution, and more. Here are a few keys to selecting an awesome IT helpdesk solution that will help you make the right choice. Depth One thing that you should […]
Managed Services, Network Security Services
How to Spot a Phishing Email and What to Do in Case of an Attack
26
Mar
Mar
Phishing is one of the oldest tricks in the scammer’s book and it’s growing in popularity each year. According to Phishing Statistics published by Tessian, 75% of organizations faced some sort of phishing attack last year. A Verizon report says that 96% of phishing attacks are conducted through email. With most companies rushing towards a […]
19
Mar
Mar
In August, the Utah Supreme Court voted unanimously to create a provisional regulatory body. The name of the new organization is the Office of Legal Services Innovation. Their job is to oversee a 2-year experiment that gives law firms the freedom to rethink how they are delivering legal services. The goal of Utah’s sandbox is […]
05
Mar
Mar
This is something we hear a lot. We get it. When IT is running great nobody notices it. When it’s a disaster is the number one priority. What about that time in between? Experience dictates that for most small businesses the network has very little maintenance done on it between disasters. It’s in a state […]
26
Feb
Feb
Nobody likes getting a bill. Even less 1000 bills. We engage with customers all the time that work with our competition that do hourly IT support. Every time they pick up the phone to talk about anything, the client gets a bill. They call us because they are fed up. Death by 1000 papercuts. Luckily, […]
19
Feb
Feb
As you progress from startup, to small business, to medium sized business you’ll likely experience some growing pains. Frequently those are related to technology. We call them the 6 stages of IT support grief. None of them except for the last are good for your business. We’ll share our observations and what you can do […]